Frequently Asked Questions
Everything you need to know about your INK’D London experience.
What is the standard shipping time for UK orders?
We offer standard shipping via Royal Mail which typically takes 2-4 business days. Express next-day delivery is also available for orders placed before 1 PM GMT.
Are your beauty products cruelty-free and vegan?
Yes, at INK’D London, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
Can I return a product if I am not satisfied?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you ship internationally?
Absolutely. We ship to over 50 countries worldwide. International delivery times vary by location but generally take between 7-14 business days.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Klarna for flexible payment options.